Sectors
AI Agents for UK Law Firms: More Billable Time, Less Admin
Win and onboard clients, keep them informed and stay on top of every matter, without your fee-earners re-keying details or chasing documents. Elvra AI Solutions builds AI agents that take on these tasks inside the systems your firm already uses. Nothing touches legal judgement. Every output is checked by a person and logged.
Where fee-earner time goes
In many UK law firms, a large share of a solicitor's week goes on work that can't be billed. It isn't one big task. It's dozens of small ones that add up:
- New enquiries: typing details from emails, web forms and calls into the case management system.
- Onboarding: ID checks, client-care letters and engagement terms, chased until they come back signed.
- Document chasing: reminding clients, lenders, the other side's solicitors and agents for the papers a matter needs.
- Status updates: "Where are we with my purchase?" calls and emails that interrupt focused work.
- File notes and time recording: written up at the end of the day, often from memory.
- Out-of-hours enquiries: calls and web enquiries that arrive after 5pm and go to a competitor who answered first.
Every hour spent on these is an hour not billed. For a firm of ten fee-earners, winning back even five hours each a week adds up to a significant amount of billable capacity, without hiring anyone.
What our AI agents handle for your firm
Every matter creates the same small tasks: someone answers the enquiry, chases the ID, drafts the letter, checks the document, updates the client, records the time. We build AI agents that take on these tasks inside the systems your firm already uses. Your team approves anything that matters, and every action is logged. Choose the task that costs you the most time today, and we start there. Tasks marked 'Scoped at your assessment' are built around your firm's own checklists and systems, agreed with you before any work starts.
1. Answer and qualify new enquiries
Enquiries arrive by web form, email and message at all hours, and the first firm to reply often wins the instruction.
- Replies straight away, 24/7, in your firm's tone
- Asks the qualifying questions you set for each practice area
- Records the details in your case management system, so nobody re-types them
- Prompts a conflict check and books a consultation in the right fee-earner's diary
- Sends a short summary for the morning
Connects to: website forms, email, calendar, case management.
2. Answer calls when your team can't
Calls after 5pm and during busy hours go to voicemail or a competitor.
- Answers inbound calls in the firm's name and says it is an automated assistant
- Takes details and answers routine questions such as 'what documents do I need?'
- Books callbacks and consultations
- Passes anything urgent or sensitive to a named person, with a written summary
Connects to: telephony, calendar, case management.
3. Onboard new clients
ID checks, client-care letters and engagement terms are chased for days before work can start.
- Opens the file when a matter is accepted
- Drafts the client-care letter and engagement terms from your precedent for approval
- Sends the ID and source-of-funds requests and chases every few days until they arrive
- Logs each document received against the file and tells the fee-earner what is still missing
Connects to: case management, email, e-signature, your ID verification provider.
4. Give matter updates without interrupting your team
'Where are we with my purchase?' calls and emails break up focused work all day.
- Answers update requests by phone, email or message from the status held in your case file
- Explains the current stage and the next step in plain language, using wording you have approved
- Logs every contact against the matter
- Passes anything the file cannot answer, or that sounds like a complaint, to the fee-earner
Connects to: case management, telephony, email.
5. Prepare reports and time entries for approval
File notes and time recording are written at the end of the day, often from memory, and routine reports take hours to assemble.
- Drafts time entries and file notes from emails, calls and documents on the matter
- Assembles routine client and management reports from your own data
- Flags matters with unbilled time or no recent activity
Connects to: case management, email, calendar, billing system.
6. Draft letters and standard documents from your precedents
Routine letters, client updates and standard documents are written from scratch or copied and edited by hand.
- Drafts from your own precedent bank and the facts held on the matter
- Fills names, dates, figures and clauses from the file, not from memory
- Follows your house style and tone
- Lists any gaps it could not fill, so nothing is guessed
Connects to: case management, document management, Word, email.
7. Review documents against your own checklist
Reviewing a contract, lease or set of terms for the usual points takes a fee-earner's time before the real judgement even starts.
- Reads the document and compares it with your firm's checklist or playbook
- Flags missing clauses, unusual wording and points that depart from your standard position
- Shows exactly where in the document each flag comes from
- Produces a short issues list for the reviewing solicitor
Connects to: Word, document management, case management.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £2,200, built around your checklist →8. Compare versions and analyse redlines
When a counterparty returns a marked-up draft, someone has to work out what actually changed and whether it matters.
- Compares the new version with the last one, even if tracked changes were not used
- Lists each change, grouped by clause, in plain language
- Marks changes that move away from your checklist or earlier agreed positions
- Prepares a short note for the fee-earner on what needs attention
Connects to: Word, document management, email.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £2,200 →9. Summarise bundles, correspondence and transcripts
Large bundles, long email chains and call transcripts take hours to read before anyone can act on them.
- Summarises a defined set of documents, with a page or paragraph reference for each point
- Builds a chronology of dates and events from the papers
- Pulls out parties, amounts, deadlines and key terms into a table
- Says clearly when something is not in the documents rather than filling the gap
Connects to: document management, case management, email.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £2,200, scoped to the document set →10. Check drafts for errors and consistency
A wrong name, date or figure in a letter or document costs far more than the minutes a check would take.
- Reads each draft against the matter file before it is sent
- Flags mismatched names, dates, addresses, figures and defined terms
- Flags missing attachments and references that point to the wrong clause
- Records that the check was run and what it found
Connects to: Word, document management, case management.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £2,200 →11. Chase documents and signatures
Searches, mortgage offers, signed contracts and replies from the other side hold matters up while someone remembers to ask again.
- Sends a clear request listing exactly what is outstanding
- Follows up on the schedule you set, to clients, lenders, agents and other solicitors
- Logs what arrives against the file
- Tells the fee-earner only about items still outstanding after the reminders
Connects to: case management, email, e-signature.
12. Keep your systems in sync
The same details are typed into the case system, the billing system, the CRM and the diary.
- Moves client and matter details between your systems when they change
- Creates files, tasks and diary entries from a single instruction
- Flags records that do not match across systems
Connects to: case management, CRM, billing, email, calendar.
13. Find answers in your own precedents and know-how
The firm's best precedents, guidance notes and past advice sit in folders that only a few people can search well.
- Searches your own precedents, policies and guidance notes in plain language
- Answers from those documents only, and shows which document each answer came from
- Says so when the answer is not in your material, and hands over to a person
Connects to: document management, shared drives.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £2,200 →14. Track deadlines, workload and key dates
Missed limitation dates, completion dates and contract obligations are costly, and capacity problems show up only when someone is already overloaded.
- Reads key dates from the matter file and the documents on it
- Sends reminders ahead of each date to the fee-earner and their supervisor
- Shows who is carrying how many open matters and which deadlines are close
- Keeps a record of every reminder sent and acknowledged
Connects to: case management, calendar, email.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £4,800 →15. Support compliance and file reviews
Supervision, file reviews and client due diligence depend on records that are complete and easy to show.
- Gathers onboarding and due diligence documents and lists what is missing
- Prompts conflict checks and records that they were done
- Keeps a complete log of everything the agent did, when, and from which data
- Prepares file-review summaries for your COLP or COFA
Connects to: case management, document management, email.
Scoped at your assessment
Built as: AI Optimisation Assistant, from £4,800 →Can't see your task here? Most firms have one or two more we haven't listed. Bring them to your free 30-minute AI Capacity Assessment and we will tell you honestly whether an agent can take them on, what it would connect to and what it would cost.
Book your free AI Capacity Assessment →What it looks like in firms like yours
Three example deployments, based on our AI Deployment Blueprints for small, medium and large UK law firms. Each shows the firm, the challenge, what we deploy and the expected impact, with the full blueprint to download.
Small UK law firm
- Manual, repetitive admin
- Slow document turnaround
- Limited capacity for client communication
- Rising operational costs
- Over-reliance on individual knowledge
A smaller practice where admin falls on the same few people who do the legal work. We deploy a lightweight system that connects to the tools you already use, with a person approving everything that matters.
Download the small firm blueprint (PDF)
Mid-sized UK law firm
- Fragmented systems
- Slow document workflows
- Inconsistent client communication
- Rising operational costs
A growing firm where separate systems and offices mean inconsistent client communication. The AI connects case management, telephony, email, CRM and billing into one consistent flow.
Download the medium firm blueprint (PDF)
Large UK law firm
- Disconnected legacy systems across departments
- High administrative overhead
- Fragmented client data and inconsistent communication
- Rising compliance and document costs
A multi-disciplinary firm with legacy systems in each department. We deploy an enterprise-grade set of AI agents with document automation, workload forecasting and client insight across the firm.
Download the large firm blueprint (PDF)
Expected outcomes from Elvra AI Solutions deployment blueprints. Actual results vary by firm, and your free AI Capacity Assessment uses your own figures.
Use cases by practice area
Residential conveyancing
- The problem
- Clients, agents and lenders call for updates all day, and chasing searches and signed documents eats hours.
- What the AI does
- The AI Customer Voice Assistant answers update calls from the case file. The AI Optimisation Assistant chases outstanding searches, mortgage offers and signed contracts.
- The result
- Conveyancers keep their focus, and clients hear back faster.
Family law
- The problem
- First contact is often emotional and time-consuming, and much of it happens outside office hours.
- What the AI does
- The AI Enquiry Assistant handles first contact sensitively, collects the essential facts and books a consultation. Anything urgent, such as safeguarding concerns, goes straight to a person.
- The result
- Fee-earners start the first meeting with the facts already gathered, and carry less of the emotional load of intake.
Wills and probate
- The problem
- Estate administration means months of letters to banks, pension providers and HMRC, and chasing valuations.
- What the AI does
- The AI Optimisation Assistant drafts the standard letters, tracks responses and chases anything outstanding.
- The result
- Estates move faster and paralegals spend less time on correspondence.
Personal injury and litigation
- The problem
- High volumes of enquiries, many of which don't meet the firm's criteria.
- What the AI does
- The AI Enquiry and Customer Voice Assistants screen enquiries against your criteria and log the details. Suitable cases are booked in and unsuitable ones get a polite reply.
- The result
- Fee-earners only spend time on cases the firm will take on.
Commercial and private client
- The problem
- Onboarding, KYC and routine reporting slow down the start of each instruction.
- What the AI does
- The AI Optimisation Assistant gathers onboarding documents, prepares first drafts of routine reports and keeps files up to date.
- The result
- Instructions start sooner, with fewer gaps in the file.
Compliance, regulation and data security
We build for firms that can't afford to get this wrong. Every Elvra AI Solutions deployment follows the same principles:
No legal advice from AI
The agents handle admin, communication and first drafts. Legal judgement stays with your qualified people.
A person in the loop
Anything that leaves the firm, or affects a client's matter, is checked and approved by a member of your team.
A full audit trail
Every action the AI takes is logged: what it did, when and why. That supports your file reviews and regulatory obligations.
Regulation-aware design
For firms in England and Wales, workflows are built to align with the SRA Standards and Regulations, including client confidentiality and supervision. For Northern Ireland firms, we align with Law Society of Northern Ireland requirements.
UK GDPR and data protection
Client data is processed under a data processing agreement, with access limited to what each workflow needs.
Works with your existing systems
The agents connect to the case management, email and document systems you already use, so data isn't copied into unnecessary places.
We're happy to go through your firm's risk and compliance questions in detail during the AI Capacity Assessment, and to share our approach with your COLP or COFA.
How do you work out what AI is worth to your firm?
What an AI agent is worth depends on how much of your team's time goes on repetitive admin and how many enquiries and calls are missed today. We do not publish headline savings figures, because they differ for every firm.
Your free AI Capacity Assessment
In a free 30-minute AI Capacity Assessment, we run your firm's own figures through our savings model:
- How many fee-earners and support staff you have.
- How many enquiries and calls you handle each week, and how many are missed.
- How many hours a week go on repetitive admin.
You'll see the hours you could win back, what that's worth a year, which service to start with and how long payback would take. You'll leave with three automation ideas you can act on, whether or not you work with us.
What it costs
One-off build prices, from:
| Service | Starter | Premium | Diamond |
|---|---|---|---|
| AI Enquiry Assistant | £700 | £1,400 | £2,900 |
| AI Customer Voice Assistant | £1,100 | £2,500 | £5,000 |
| AI Optimisation Assistant | £2,200 | £4,800 | £9,500 |
One agent can run several tasks. The AI Optimisation Assistant tiers differ by how many tasks and systems one agent handles. Starter: one task, using one or two data sources. Premium: several tasks in one agent, across several data sources, with scheduling and activity logs. Diamond: coordinated agents across several systems, with real-time analysis and advanced memory. Prices are one-off build prices, confirmed when we quote.
After the build, a monthly support fee covers monitoring, updates and improvements. No per-seat licences and no minimum firm size. Starter suits smaller firms, Premium mid-sized firms and Diamond larger or multi-office firms.
From assessment to go-live in four phases
Every deployment starts with a free 30-minute AI Capacity Assessment, then follows four phases. A person stays in the loop at every phase.
Discovery & mapping
Architecture & design
Deployment & integration
Optimisation & scaling
- Discovery and mapping. We analyse your workflows, produce an opportunity blueprint and review risk and compliance with you.
- Architecture and design. We design the AI agents around your systems and run an ROI simulation, so you know the expected return before we build.
- Deployment and integration. We implement securely, roll out across your platforms and train your staff. A person stays in the loop while confidence builds.
- Optimisation and scaling. We monitor performance, report on the time saved, and extend the AI to new workflows as your firm is ready.
Most single-workflow projects go from assessment to go-live in a matter of weeks, not months.
Frequently asked questions
Is AI safe to use in a UK law firm?
Yes, when it's used for the right tasks. Our agents handle admin, communication and first drafts, never legal advice. A person checks anything that affects a client's matter, and every action is logged.
Will the AI give legal advice to clients?
No. The agents are set up to give factual, process-based information, such as what documents are needed or what stage a matter is at. Anything that needs legal judgement is passed to a fee-earner.
Is this compliant with SRA rules?
For firms in England and Wales, we design each workflow to align with the SRA Standards and Regulations, including confidentiality and supervision. Your firm stays in control of what the AI does, and the audit trail supports your file reviews. For Northern Ireland firms, we align with Law Society of Northern Ireland requirements.
What happens to our client data?
It's processed under UK GDPR and a data processing agreement. The agents only access the data each workflow needs, and connect to your existing systems rather than copying data elsewhere.
Does it work with our case management system?
In most cases, yes. We build around the systems you already use for case management, email and documents. We'll confirm how it connects to yours during the assessment.
Will it replace our staff?
No. It takes on repetitive admin so your fee-earners and support staff can spend more time on client work. Most firms use it to take on more work without hiring, not to cut jobs.
How long does it take to set up?
Most single-workflow projects go from assessment to go-live in a matter of weeks.
How much does it cost?
One-off builds start from £700, with a monthly support fee after that. There are no per-seat licences.
How quickly will we see a return?
The free AI Capacity Assessment shows the likely payback for your firm, using your own figures.
What's the difference between an AI agent and a chatbot?
A chatbot answers questions. An AI agent also takes action: it updates your systems, drafts documents, chases people and hands work to the right person. Our AI Enquiry Assistant does both.
We're a small firm. Is this worth it for us?
Yes. Smaller firms often feel admin pressure most, because there's no one else to pass it to. Our Starter tier is built for them, and the assessment will show whether it's worth it for your firm before you spend anything.
See what AI could give back to your firm
In 30 minutes, we'll run your firm's figures through our savings model and show you the hours, value and payback. No obligation, and you keep the three automation ideas either way.
Book your free AI Capacity AssessmentDownload our Legal Sector Brochure